Trao đổi về thuật ngữ, giao tiếp cho nhân viên lễ tân
Trao đổi về thuật ngữ, giao tiếp cho nhân viên lễ tân
Để "mở hàng" cho thread này. Xin mời các bạn cùng trao đổi về tổ chức của bộ phận lễ tân.
FO (Front office)
Theo Tôi thì có thể hiểu và dịch các bộ phận trên như sau:
1-- Front desk (quầy lễ tân): là quầy (desk) nằm tại tiền sảnh (lobby), trong đó các nhân viên lễ tân (receptionist) thực hiện công việc đón và đăng ký khách (check-in),...
2-- Reservation (bộ phận đặt phòng): với các nhân viên đặt phòng (reservation clerk hoặc reservation agent) nhận, quản lý các đặt phòng.
3-- Cashier (thu ngân): có thể đặt chung trong front desk, với các nhân viên thu ngân (cũng dùng Cashier), nhận thanh toán (payment) từ khách, cung cấp các dịch vụ (tôi tạm gọi) như Paid out, FCE (Foreign currency exchange),...
4-- Guest relation (Quan hệ khách hàng): cung cấp thông tin cho khách, giải quyết các phàn nàn (complaints) của khách,...
5-- Uniformed service (cái này tôi chưa biết dịch như thế nào!!!): bộ phận này gồm nhân viên mở của (Bell boy), nhân viên mang hành lý (Porter),...
Xin các bạn cùng trao đổi về cách giải thích của tôi (còn thiếu chức năng nhiệm vụ nào,...) và dịch các thuật ngữ trên!!!
|Thi thử TOEIC MIỄN PHÍ
Thi thử như thi thật, đề thi sát đề thật
|Ôn thi TOEIC miễn phí
Ôn thi TOEIC trực tuyến miễn phí với TOEIC Academy
Món này hiếm lắm dalathouse à! Tớ kiếm mãi mà chưa thấy! Tài liệu cứng (giấy) thì có nhiều lắm! Như English for International Tourism, International hotel english, Ready to order,... vô số kể. Trên mạng thì cũng nhiều nhưng chỉ là dạng Web cho từng bài một! Phải copy về rồi ghép lại!Nguyên văn bởi dalathouse
|Học tiếng Anh
chất lượng cao
Ngữ pháp, Ngữ âm, Giao tiếp, Luyện thi TOEIC
|English to Vietnamese translation
English to Vietnamese translation
Nguyên văn bởi nguyen hoangChào nguyenhoang!Nguyên văn bởi nguyen hoang
Diễn đàn tiếng Anh mà viết toàn tiếng Việt thì hơi kỳ kỳ!!! Xin phép mình viết bằng tiếng Anh (toàn là tiếng bồi thôi!!!).
English for hospitality is similar to other fields! vocabulary, grammar,... The difference is vocabulary!
1. Front office (Lễ tân): like communication english! nothing to say!!!!
2. Cookery (bếp): bad thing! I think so! tool's names! many tools, eg: many many knifes, cookers,... with different size, type,... wow But it's not the worst! food names are fuzzy things! "Nhựa mận" (a dog dish) in English I don't know!
3. Bar & Restaurant (Bàn - Bar): simpler a bit from cookery! a waiter/waitress has to know name of dishes, how to make them and, with asian food, which soup with them!!! Cocktail's names are fuzzy things like food's names! "Hồng Trinh Nữ" = persimmon of virgin What is "Rau Muống" in English? What is "G̣ Đen" in English?
4. Tour guide (Hướng dẫn): the worst! I think so! You're a guide and you guide a tour visit a religion place! (eg: Buddhistic pagoda). You have to explain the history of the pagoda (when did it build? who? why?), the religion meanings of statues, the architect of the pagoda,...
So, in my opinion, the most important is vocabulary! when I came to Korea for an ICT course! I regcornised the effect of cultural aspect in communication! eg: in korean language the structure of a sentence is: subject object verb! (vie, us, uk,...: subject verb object) so sometime, koreans say english in a hard-to-understand way to vie!
I don't know! maybe right, may be wrong!
Just some words for you!
|Học tiếng Anh online thu phí
Học tiếng Anh online hiệu quả
Vu Thi Xuyen (31-10-2007)
Mình cũng học chuyên nghành du lịch ra ,nhưng khả năng giao tiếp TA của mình rất kém.TA của mình chưa tót lắm xin phép viết bằng Tiếng Việt rồi từ từ sẽ đổi.Các bạn có thể viết một số mẫu câu cơ bản về giao tiếp TA trong ks được ko?Cảm ơn
minh xin chân thanh cảm ơn các bạn đã trả lời câu hỏi của mình.nhưng minh vẫn chưa hiểu nhiều lắm mong các bạn giải thích sau hơn, cảm ơncacs bạn nhiều
minh xin cảm ơn các bạn trước. nhưng minh muốn hỏi các bạn một số mẫu câu thường dùng trong khi giao tiếp. vì vê lĩnh vưcv nay minh vẫn chưa được thành thạo cho lắm.
two hotel rooms with a door in the centre
If you want we can book your parents in an adjoining room.
local facilities such as stores and restaurants
We are located downtown, so we are close to all of the amenities.
things for tourists to see and do
The zoo is our city's most popular attraction for kids.
bags and suitcases packed with personal belongings
If you need help with your baggage we have a cart you can use.
Bed and Breakfast
a home that offers a place to stay and a place to eat
I can book you into a beautiful Bed and Breakfast on the lake.
a staff member who helps guests with their luggage
The bellboy will take your bags to your room for you.
arrange to stay in a hotel
I can book your family in for the weekend of the seventh.
full, no vacancies
I'm afraid the hotel is booked tonight.
small booklets that provide information on the local sites and attractions
Feel free to take some brochures to your room to look at.
go to the front desk to receive keys
You can check-in anytime after four o'clock.
return the keys and pay for the bill
Please return your parking pass when you check-out.
free of charge
All of our rooms have complimentary soap, shampoo, and coffee.
cot, rollaway bed
a single bed on wheels that folds up
If you need an extra bed, we have cots available.
money a guest owes for repairs to hotel property (when caused by violent or careless acts)
We will have to add a damage charge for the hole you put in the wall.
amount paid ahead of time to secure a reservation
You will not receive your deposit back if you cancel.
a bed large enough for two people
They are a family of four, so give them a room with two double beds.
a level of the building
The swimming pool is on the main floor.
front desk, reception
the place where guests go to check in and out and to get information
Towels are available at the front desk.
a person that is staying at the hotel
Our washrooms are for guests only.
a very inexpensive place for backbackers and travelers on a budget
In the hostel you probably won't get your own room.
person in charge at the hotel
I'll let you make your complaint to the hotel manager.
staff members that clean the rooms and linen
Put a sign on the door if you want housekeeping to come in and change the sheets on the bed.
a machine that automatically makes ice that guests can use to keep drinks cold
There is an ice machine by the elevator on all of the even numbered floors.
place for guests to swim inside the hotel
The heated indoor pool is open until 10 pm.
another word for "hotel"
There's an inn on the other side of town that has a vacancy.
Jacuzzi, hot tub, whirl pool
a small hot pool for relaxation
Our honeymoon room has a personal hot tub.
extra large bed
A room with a king size bed costs an extra ten dollars a night.
a small fridge and cooking area
Your room has a kitchenette so you can prepare your own breakfasts and lunches.
a fee for staying past the check-out time
You will be charged a ten dollar late charge for checking out after 11 am.
sheets, blankets, pillow cases
We will come in and change the linens while you are out of your room.
large open area at the front of the hotel
You can stand in the lobby and wait for your bus.
a device on wheels that guests can push their luggage on
Please return the luggage cart to the lobby when you are finshed with it.
the most amount of people allowed
The maximum capacity in the hot tub is ten people.
accommodations that are slightly cheaper than hotels
Our motel is very clean and is close to the beach.
The guests next to you have complained that you are being too noisy.
a piece of paper that guests display in the car window while in the hotel parking lot
Display this parking pass in your window to show that you are a hotel guest.
extra charge for movies and special television features
If you order a pay-per-view movie, the charge will appear on your bill.
the covering that goes over a pillow
Room 201 doesn't need their sheets changed, but they requested one new pillow case.
queen size bed
bed with plenty of space for two people (bigger than a double)
They have a queen size bed so the small child can eaily fit in the middle.
cost of renting a room for a certain time period
Our rates change depending on the season.
a request to save a specific room for a future date
They say they made a reservation but it doesn't show on the computer.
delivery of food or other services requested by guests
If you would like a bottle of wine, just call room service.
a hot room for relaxation, filled with steam
We don't recommend bringing young children into the sauna.
a bed for one person
The economy priced room includes one single bed.
sofa bed, pull-out couch
a bed built into a sofa or couch
The room contains a sofa bed so the room actually sleeps five.
used to cover and dry the body after swimming or bathing
You can get your swimming pool towels at the front desk.
We only have one vacancy left, and it is for a single room.
staff that parks the guests' vehicles
If you leave your car keys with us, the valet will park your car underground.
a machine that distributes snacks and beverages when you insert coins
The vending machine on the fifth floor has chocolate bars and chips.
a window that offers a nice image for guests
The room is more expensive because it has a spectacular view of the beach.
wake up call
a morning phone call from the front desk, acts as an alarm clock
What time would you like your wake up call?
weight room, workout room, gym
a room that guests can use for exercise and fitness
Our weight room has a stair climber and a stationary bicycle.
Taking a Reservation
Front Desk Receptionist
• Enterprise Hotels, Lise speaking. How can I help you?
• What date are you looking for?
• How long will you be staying?
• How many adults will be in the room?
• I'm afraid we are booked that weekend.
• There are only a few vacancies left.
• We advise that you book in advance during peak season.
• Will two double beds be enough?
• Do you want a smoking or non-smoking room?
• The dining room is open from 4 pm until 10 pm.
• We have an indoor swimming pool and sauna.
• We serve a continental breakfast.
• Cable television is included, but the movie channel is extra.
• Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side.
• The rate I can give you is 99.54 with tax.
• We require a credit card number for a deposit.
• I'd like to make a reservation for next week.
• Is it necessary to book ahead?
• Do you charge extra for two beds?
• How much is it for a cot?
• Do you offer free breakfast?
• Is there a restaurant in the hotel?
• Do the rooms have refrigerators?
• Do you do group bookings?
• Is there an outdoor pool?
• Do you have any cheaper rooms?
• When is it considered off- season?
Receptionist: Thanks for calling Quality Inn. Morine speaking.
Caller: Hello. I'm interested in booking a room for the September long weekend.
Receptionist: I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest hotel to the convention centre.
Caller: Oh, I didn't realize. Well what about the weekend after that?
Receptionist: So... Friday the seventeenth?
Caller: Yes. Friday and Saturday.
Receptionist: It looks like we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then.
Caller: Okay. Do you have any rooms with two double beds? We're a family of four.
Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night.
Caller: That's reasonable. And do you have cots? One of my daughters might be bringing a friend.
Receptionist: We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free.
Caller: Okay, but I'm not positive if she is coming. Can we pay when we arrive?
Receptionist: Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit.
Caller: Great, I'll call you right back. I have to find my husband's credit card.
Receptionist: Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open.
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